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Privacy Policy

Privacy Policy

1. Introduction

Welcome to Revive Dental Clinic (“we,” “our,” or “us”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website https://revivedental.ae/ or utilize our dental services at our clinic in Dubai Healthcare City.

By accessing our website or visiting our clinic, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following types of information:

A. Personal Identification Information

  • Identity Data: Name, date of birth, gender, and Emirates ID/Passport details.

  • Contact Data: Phone numbers, email addresses, and residential/postal addresses.

  • Appointment Data: Preferred dates, times, and reasons for your visit.

B. Sensitive Personal Data (Medical Information)

As a healthcare provider, we collect sensitive data necessary for your treatment:

  • Medical and dental history.

  • X-rays, scans, and clinical photographs.

  • Details of current medications and allergies.

  • Insurance provider details and policy numbers.

C. Technical Data (Website Usage)

When you browse our website, we may automatically collect:

  • IP address, browser type, and operating system.

  • Pages visited, time spent on the site, and click interactions.

  • Device information.

3. How We Use Your Information

We use your data for the following purposes:

  • Provision of Healthcare: To diagnose, treat, and provide dental services (e.g., General Dentistry, Orthodontics, Implants, Cosmetic procedures).

  • Communication: To confirm appointments, send reminders, and respond to your inquiries via phone, email, or WhatsApp.

  • Insurance Processing: To verify coverage and process claims with our insurance partners.

  • Improvement: To improve our website functionality and patient experience.

  • Marketing (Optional): To send newsletters or promotions (only if you have opted in). You may opt out at any time.

4. How We Share Your Information

We do not sell your personal data. However, we may share your information with:

  • Medical Partners: Dental laboratories for the fabrication of crowns, bridges, or aligners.

  • Insurance Companies: To facilitate direct billing and claims processing.

  • Legal Authorities: If required by UAE law or Dubai Healthcare City (DHCC) regulations to protect public health or comply with legal obligations.

  • Service Providers: IT support or software providers who assist in managing our practice management systems (bound by confidentiality agreements).

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Medical records are stored in secure systems compliant with local health authority regulations.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyze website traffic.

  • Essential Cookies: Necessary for the website to function.

  • Analytics Cookies: Help us understand how visitors interact with the site.

  • Control: You can choose to disable cookies through your browser settings, though this may affect some website functionality.

7. Your Rights

Under applicable UAE data protection laws, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request the deletion of your data, subject to medical record retention laws mandated by the Dubai Health Authority (DHA) and DHCC.

  • Withdraw Consent: Withdraw consent for marketing communications at any time.

8. Third-Party Links

Our website may contain links to external sites (e.g., social media profiles like Instagram, Facebook, YouTube). We are not responsible for the privacy practices or content of these third-party sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy or your data, please contact us:

Revive Dental Clinic

  • Address: Ibn Sina Building 27, Block C, Unit 303, 302C 26th Street, Umm Hurair 2, Dubai Healthcare City, Dubai, UAE.

  • Email: info@revivedental.ae

  • Phone: +971 4 276 4269 / +971 5 570 95454

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